Customer Support: To If you have any kind of technical problem, contact us and include the web browser you are using, including the version number and the operating system you are on (Windows, Mac OS, Linux) also what speed internet connection you have (dialup, cable, dsl).
Support Contact Will Be Responded To In 24 - 48 Hours or Less.
- AOL - I'm on AOL and my account is blocked!
If you are using AOL's service for internet access you'll need to use an alternate web browser such as Chrome, Safari or Firefox. - Simply Log into AOL, then open the alternate web browser of your choice to surf this website. If you have Cable internet, or DSL, Plus AOL, you'll need to simply use an alternate web browser rather than using AOL at all. <- Top
- Password - My password isn't working! If you know for sure you are typing in your password correctly and it's not working, there may be an issue with your password. You may have shared your password, it may have been intercepted or hacked some how. This does happen from time to time. Our security system catches this type of thing and blocks or changes your username or password automatically. It's not a problem, you can email us using the support contact form above and we'll look into the problem for you. <- Top
- Requests - Why wasn't my request fulfilled?
We do not fulfill every single request we get. Sorry. However, we do take your input for the scenes we shoot. It's more like a voting system. If we get a good idea we've never heard of, or it's something everyone keeps asking for, we'll shoot that scene for sure. If you request something very specific such as Jenna Jameson licking Belladonna's ass while both are wearing white jeans with a hole cut in the ass, we probably won't be able to provide that exact clip. But we might. If everyone keeps asking for it! ;) So send us your request and hope for the best we can do. <- Top
- Joining - I can't sign up!
What is the error you are getting? - That will usually tell you why.
Do you already have an account? - If so, you can contact us to find out your details.
Does your account have enough money in it? - You'll get a transaction denied NSF.
Have you ever charged back or had fraud issues with CCBill in the past?
-> If you have any problems signing up, contact us and we'll try to help get you signed up and logged on to the best of our abilities. <- Top
- Videos - Are not working for me.
A) Keep in mind these videos are HD. In 1 of 2 universal formats; Windows Media (WMV) and H.264 (MP4). Typically WIndows computers will use the WMV videos.
If your computer is older, it may not be able to process and play 1280x720 videos fast enough. You may get "choppy" or inconsistent video playback. This problem can be solved by using the iPhone video files. The iPhone video files are h.264 .mp4 files that should be compatible with Windows Media Player 11+ for Windows. Or many other video player software such as VLC. Google up VLC or h.264 video player and you can watch the lower resolution iPhone videos on most older computers.
B) Are you allowing the video to fully load before playing? If you are saving to disk, you'll need to make sure the video completes. Most videos on this website are over 100MB in size, so if you are on a slow connection, you will need to wait a little while for them to finish. Same thing with viewing in your web browser, you'll need to allow the videos time to load. <- Top
- Saving - Can I save the videos and watch them later?
Yes. You can view the videos in your web browser window, or save the videos to disk and keep them. Once you pay for the videos you can keep them for private viewing forever. Enjoy :) <- Top
- iPods - I have an iPod, NOT an iPhone, iPod Touch or iPad. Help!
OK! You'll need to simply download the iPhone OR QuickTime videos and then convert for your iPod. The iPod's video screen is a little smaller than the iPhone/Touch's screen so you'll need to convert for iPod using QuickTime or other video converter. <- Top
- Models - I need to contact one of your girls!
We're sorry to hear that! See, the problem is that we don't keep in contact with the girls on a regular basis. We keep it professional and they do not work for us full time and we do not offer contracts to girls so usually we cannot contact them directly. Plus we give the girls full privacy and agree not to distribute their personal information to fans. Your best option for contacting one of our models is to find their myspace, facebook, or similar public profile and tell them what you need to tell them through there. <- Top
- Downloading - Is there a daily limit on downloads?
Unfortunately - Yes. BUT it's 3000MB a day. So if you go over that amount you'll get to download the same amount the next day. See, the thing is we can't allow EVERYONE who signs up to download EVERY single clip we have online in 1 day. Not that we care if you download our whole collection, please enjoy any clips you wish. However downloading the entire collection at once will tax the web server too much and harm other user's downloading experience. We strive to remove the download limit but our web servers are only capable of so much and for now, we have a daily limit. <- Top
- Piracy - I know someone who is selling or uploading your videos!
Wow, that is really bad! Our content is copyrighted and therefore restricted for distribution. Meaning you can only upload or sell our videos if we say you can. In writing. So, if you know someone who is giving away our videos some how for free or pay, please contact us to report it. Stealing our content steals from our fans because if we cannot pay models or for our overhead expenses, we cannot bring you excellent video content that you love and pay for. This content is yours, not ours! Protect it. Contact us using the contact form above, or the report spam button on the top of the page to send us info regarding piracy. We do offer rewards for reports of unknown sources of piracy. <- Top
- Cash - Can I make money with this website?
Yes! You can refer your friends, family, blog or website traffic to this website and make a percentage off the subscription price. Just visit PornoDinero.com to register as an affiliate and to obtain marketing materials and linking codes. <- Top
- Talent - Do you need any male or female models?
Yes! You can refer your friends, family, blog or website traffic to this website and make a percentage off the subscription price. Just visit PornoDinero.com to register as an affiliate and to obtain marketing materials and linking codes. <- Top
